We offer Express Shipping at a flat rate of the equivalent to $20 USD exc. duties and taxes per order.

Express Shipping within UAE is Free.

As the recipient, you are responsible for all import duties, customs fees, and local sales taxes imposed by the destination country. These charges may be necessary to facilitate the release of your order from customs upon arrival. VOLCELLA holds no liability for any fees, taxes, or potential customs seizures. We strongly recommend that you acquaint yourself with the import duty, customs, and local tax regulations of your package's destination, as well as any relevant rules and regulations regarding the importation of foreign goods. In the event of an unsuccessful delivery attempt resulting in the item being returned to us, you will be responsible for the re-delivery fee and any duty taxes associated with the re-importation of the swimwear. If the duty tax exceeds the value of the swimwear, we will consider the package abandoned.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

We cannot ship to PO Boxes, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number.

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email, please email support@volcella.com

Hand wash in cold water. Avoid ironing. Rinse after exposure to saltwater or chlorine.

At VOLCELLA, we pride ourselves on delivering a premium product. In the unlikely circumstance your VOLCELLA is faulty please email our customer service team within 14 business days.

If your package shows signs that it was damaged in transit please email our customer service team within 7 days.

We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our customer service team.

Our customer care team is available 9:00 AM till 5:00 PM Monday-Friday. Please be mindful our team works internationally and may be on a differing time zone. Please allow 24 business hours for a response to be received. Your enquiry is important to us and we appreciate your patience as we respond to your enquiries as promptly as possible.