SHIPPING COST:

Free shipping on all orders.

Please allow 1-2 business days for processing your order.

Domestic orders - UAE (1-2 business days) - Free.
International orders - (5-7 business days) - Free.

DELIVERY TIMEFRAME: Our orders originate from our warehouse in UAE and typically arrive within 3-5 business days. However, please be aware that occasional customs or courier delays may sometimes affect the delivery schedule.

TRACKING INFORMATION: You will receive an email notification as soon as your order is dispatched. If you don't receive this notification, please reach out to us at support@volcella.com.

DELIVERY REQUIREMENTS: Please note that all orders necessitate a signature upon delivery. Ensure that your provided address is attended during regular business hours. Regrettably, we cannot deliver to PO BOXES, so please ensure that you provide a valid street address.

COURIER SERVICE: Volcella utilizes multiple courier for our international shipments.

IMPORT DUTIES, CUSTOMS, AND TAXES: You are responsible for any import duties, customs fees, and taxes applicable to your order. These fees are typically due upon or after delivery.

It's important to understand that Volcella has no control over the duties, customs fees, and taxes imposed by the destination country. As these charges can vary depending on the country, please contact your local customs office for specific information if you're uncertain about the fees.